Getting Ready to Welcome You Back

We Can’t Wait to Transform Your Day!

 

Updated: 9.25.20 - Orange County, San Jose, and San Francisco spas are open!

Los Angeles County spas will begin opening for medically recommended massage starting Monday, September 28th. Please check below for location-specific details.

At Burke Williams, we treat our employees and guests like family and take pride in being guardians of health and wellness within our community. During this time of necessary closures, we found ways to bring Burke Williams to you through our Wellness Wednesday tutorials and discussions, At-Home Spa Kits , and our newly launched Virtual Skin Care Sessions. We are also honored to give back, with your help, to those on the frontlines through our Healthcare Heroes initiative.

We are excited to work toward re-opening and to fulfill the need for physical touch, community, and human connection we have all been craving. Our current re-opening plans are detailed below and show how we are planning to welcome you back.

Your health and safety always come first with our standard extensive cleaning protocols. During this time, we have added extra sanitizing and disinfecting measures. As we work additional cleaning time between treatments, there may be a slight delay in appointment pick-ups. We ask for your patience in advance and will be sure to fulfill your complete service time if there is a delay. It is our intention to open all of our locations and amenities as soon as we receive approvals to do so. We are closely following guidelines from various organizations and some of the new measures listed below are mandated and temporary. Please see below for all the ways we are working to keep you happy and healthy as you relax and transform.

As always, we ask that guests and employees stay at home if they are feeling unwell, displaying symptoms, or recovering from an illness. Each location's protocols are subject to change based on local and state government guidance. 

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Download this one-sheet with quick details about ways we are prioritizing your health and wellness as you relax; or view below for more in-depth information. 


Re-Opening Dates*:

Booking is currently available for Mission Viejo, Orange, San Jose, and San Francisco!

 

Los Angeles spas are available to book at this time for medically recommended massage only.**

 

Open as of Tuesday, September 29, 2020

Medically recommended massage available only at this time. All other amenities and services are temporarily unavailable. 

How to book at medically recommended massage:

  1. Ask a doctor for a massage therapy referral
  2. Provide doctor's full name, phone number & date of referral at the time of booking
  3. Visit us and enjoy your healing massage

Open as of Friday, September 11, 2020.

The lounge, quiet room, lockers,  vanities, and showers are open. All other amenities are temporarily closed.

BW Med+Spa is temporarily unavailable.

Open as of Friday, September 11, 2020.

The lounge, quiet room, lockers,  vanities, and showers are open. All other amenities are temporarily closed.

Open as of Monday, September 28, 2020

Medically recommended massage available only at this time. All other amenities and services are temporarily unavailable. 

How to book at medically recommended massage:

  1. Ask a doctor for a massage therapy referral
  2. Provide doctor's full name, phone number & date of referral at the time of booking
  3. Visit us and enjoy your healing massage

 

Open as of Friday, September 25, 2020. 

Massage therapy available only at this time. All other amenities and services are temporarily closed.

 

Open as of Monday, September 21, 2020

Massage and mini pre-massage treatments available only at this time. All other amenities and services are temporarily unavailable.

 

Open as of Wednesday, September 30, 2020

Medically recommended massage available only at this time. All other amenities and services are temporarily unavailable. 

How to book at medically recommended massage:

  1. Ask a doctor for a massage therapy referral
  2. Provide doctor's full name, phone number & date of referral at the time of booking
  3. Visit us and enjoy your healing massage

 

Open as of Thursday, October 1, 2020

Medically recommended massage available only at this time. All other amenities and services are temporarily unavailable. 

How to book at medically recommended massage:

  1. Ask a doctor for a massage therapy referral
  2. Provide doctor's full name, phone number & date of referral at the time of booking
  3. Visit us and enjoy your healing massage

BW Med+Spa is temporarily unavailable.

Open as of Wednesday, September 30, 2020

Medically recommended massage available only at this time. All other amenities and services are temporarily unavailable. 

How to book at medically recommended massage:

  1. Ask a doctor for a massage therapy referral
  2. Provide doctor's full name, phone number & date of referral at the time of booking
  3. Visit us and enjoy your healing massage

 

Open as of Thursday, October 1, 2020

Medically recommended massage available only at this time. All other amenities and services are temporarily unavailable. 

How to book at medically recommended massage:

  1. Ask a doctor for a massage therapy referral
  2. Provide doctor's full name, phone number & date of referral at the time of booking
  3. Visit us and enjoy your healing massage

BW Med+Spa is temporarily unavailable.

Open as of Tuesday, September 29, 2020

Medically recommended massage available only at this time. All other amenities and services are temporarily unavailable. 

How to book at medically recommended massage:

  1. Ask a doctor for a massage therapy referral
  2. Provide doctor's full name, phone number & date of referral at the time of booking
  3. Visit us and enjoy your healing massage

*Depending on government guidelines, estimated timeframes are subject to change.

**Currently massage is available in LA County by referral from California licensed doctors and chiropractors only. Guests are required to provide a licensed doctor or chiropractors full name, phone number, and date of referral at time of booking and to inform Burke Williams if the referral is verbal or in writing. Burke Williams may contact your recommending medical professional to verify the referral. 

 


We’re Prepared

We’ve always prided ourselves on making sure our spas go above and beyond for your health and well-being with our extensive standard cleaning protocols.


As always, our standard cleaning includes:

  • Hospital-grade professional cleaning solutions that are 99.99% effective in destroying harmful germs, viruses, and bacteria.
  • Nightly deep-cleaning of all amenities and locations within the spa.
  • Cleaning and disinfecting of each treatment room after every service.
  • Each Massage Therapist and Esthetician receives up to 50 hours of training on topics like Health and Hygiene, Sanitation and Disinfection.

Additionally, we are implementing:

  • Increased hours for our cleaning staff to continually sanitize and disinfect commonly touched surfaces, door handles, and shared amenities throughout the day.
  • Extra hours for training all employees on new protocols.
  • Additional hand sanitizing stations for both guests and employees, along with sanitizing spray in showers and all common areas.


We Invest in Your Health and Well-being

We always strive to implement services, treatments, and experiences to enhance and maintain the health and well-being of our guests and employees.


As always, we offer:

  • Complimentary wellness enhancing vanilla-lemongrass tea with antioxidant and antimicrobial benefits.
  • Massage therapy modalities focused on improving circulation; studies have shown this to increase the body’s white blood cell count which works to combat viruses.
  • A detoxifying steam treatment with every facial to eliminate bacteria in the air, reduce inflammation, and purify the skin to remove toxins and impurities.
  • The ability to add our RENEW blend essential oil by Body Bliss to any massage or nail care service. This wellness-promoting blend may help to purify and detoxify all body systems, strengthen vascular tissue, and support healthy adrenal function.

Additionally, we are implementing:

 



We Maintain the Highest Standards

Maintaining a healthy environment has always been critically important to us and following the guidance of reputable professional and governmental organizations is our standard practice.


As always, we follow the guidance of:

  • Federal, State, and Local Governments
  • Occupational Safety and Health Administrations (OSHA)
  • California Board of Equalization/State Board of Barbering and Cosmetology
  • Federation of State Massage Therapy Boards (FSMTB)
  • Center for Disease Control (CDC)

At this time, we are implementing*:

  • Face coverings are required to be worn at all times throughout your visit.
  • Personal Protective Equipment (PPE) is provided to all employees.
  • All employees and guests will undergo wellness checks and symptom screenings, including a temperature check with a touch-less thermometer before entering the spa.
  • Physical distancing markers will be visible to help maintain a distance of 6-feet from other guests in the common areas.
  • We ask all guests to please wash their hands before receiving any service and frequently throughout their visit.
  • All services must be booked in advance. Unfortunately, walk-ins and spa use only visits cannot be accommodated at this time.
  • Only guests with a scheduled service will be permitted in the facility, except a parent accompanying a minor.
  • Available treatments and amenities vary by location, please click on your spa above for the most current information.
 
Updated Policies:
 

Appointment policy: Only guests with a scheduled service are permitted in the facility, except a parent accompanying a minor. Unfortunately, walk-ins and spa use only visits cannot be accommodated at this time. 

Waiver policy: All guests must complete a COVID-19 waiver in addition to standard waiver(s). 

Mask policy: : Employees must wear a face covering throughout the entire interaction with the guests. Guests must wear face coverings at all times while in the facility, except when the face covering must be removed for the performance of services involving that part of the face. Face coverings made from lace, mesh, or similar material will not be permitted.

Cancellation policy: Due to COVID-19, we are currently waving all cancellation fees. If possible, we kindly ask you to make any cancellations at least 8 hours prior to your scheduled time. 

 
 Bulex HEPA Air Purifiers:
  • Currently being installed in all treatment rooms and common areas
  • Quietly replaces the air 4 times per hour
  • 99.97% Purification with a 4-Stage Filtration System that can filter particles as small as 0.01 mil, as large as pet dander, dust, pollen, and allergens
  • Centrifugal Blower - fresh air spirals up towards the ceiling, circulating 320° in all directions to fill the room before being drawn back into the purifier
  • Effectively pumps clean air into every corner of the room with 202ft² coverage range
  • The purification process begins with 355 inlets which increase air intake

 



*All of the aforementioned guidelines are subject to change based on the guidance of the above organizations and may be phased out as guidelines progress.
All guests are required to complete a COVID-19  waiver in addition to standard waiver(s). We reserve the right to decline service to any guest who does not pass our COVID-19 wellness check or who displays symptoms of COVID-19. Those who are declined may reschedule their service for a later date.